IMPORTANT INFORMATION

Our Policies

CANCELLATION POLICY

At Melrose & McQueen, every appointment is reserved specifically for you. Our artists prepare their day around each guest, and last-minute changes can make it difficult to fill that time.

We kindly ask that any appointment changes or cancellations be made at least 48 hours in advance.

Before 48 hours: Appointments cancelled or rescheduled before the 48-hour mark will not be charged.

Within 48 hours: Appointments cancelled or rescheduled within 48 hours of the scheduled appointment time will be charged 50% of the scheduled service total.

Within 24 hours or No-Show: Appointments cancelled or rescheduled within 24 hours, or missed without notice, are considered a same-day cancellation/no-show and will be charged 100% of the scheduled service total.

LATE ARRIVAL POLICY

We run on a tight schedule to ensure every client receives the attention they deserve.

15-Minute Grace Period: We reserve the right to refuse service or reschedule a client if they arrive more than 15 minutes late for their appointment. Also see our Within 24 Hours or No-Show policy in our Cancellation Policy section above.

Late Arrivals: If you anticipate being late, please contact your location as soon as possible to reschedule. This helps us maintain our schedule and respect the time of all our clients and stylists.

PAYMENT POLICY

Melrose & McQueen is a cashless salon. We accept credit and debit cards for all services and retail purchases.

A 3% processing surcharge applies to credit card transactions to help offset processing costs. This fee does not apply to debit card payments.

Any applicable surcharge will be itemized on your receipt.

Thank you for your understanding and for choosing Melrose & McQueen.

Credit Card Required: A credit card is required for all services at time of booking.

Gift Cards: Gift cards are available for purchase and never expire.

BUY GIFT CARDS

CHILDREN & GUESTS

Children Under 12: Must be accompanied by an adult at all times.

Guests: We welcome one guest per client. Additional guests must wait in our lounge area.

Pets: Service animals are welcome. Please contact us in advance to accommodate other pets.

HEALTH & ILLNESS POLICY

We want our salon to remain a safe, comfortable space for our guests and team. If you are feeling sick, have a fever, contagious symptoms, or have been recently exposed to illness, please contact us as soon as possible so we can help reschedule your appointment.

We understand that sickness can happen unexpectedly. However, because same-day illness cancellations still impact our artists' schedules, our cancellation policy may still apply depending on the timing of the cancellation.

Thank you for respecting our team's time, our guests, and the space we all share.

Have questions about our policies? We're here to help.