Our Policies

At Melrose & McQueen, every appointment is reserved specifically for you. Our artists prepare their day around each guest, and last-minute changes can make it difficult to fill that time.

We kindly ask that any appointment changes or cancellations be made at least 48 hours in advance.

We run on a tight schedule to ensure every client receives the attention they deserve.

15-Minute Grace Period: We reserve the right to refuse service or reschedule a client if they arrive more than 15 minutes late for their appointment. Also see our Within 24 Hours or No-Show policy in our Cancellation Policy section above.

Late Arrivals: If you anticipate being late, please contact your location as soon as possible to reschedule. This helps us maintain our schedule and respect the time of all our clients and stylists.

Credit Card Required: A credit card is required for all services at time of booking.

Payment Methods: We accept all major credit cards and debit cards.

Gift Cards: Gift cards are available for purchase and never expire.

Children Under 12: Must be accompanied by an adult at all times.

Guests: We welcome one guest per client. Additional guests must wait in our lounge area.

Pets: Service animals are welcome. Please contact us in advance to accommodate other pets.

We want our salon to remain a safe, comfortable space for our guests and team. If you are feeling sick, have a fever, contagious symptoms, or have been recently exposed to illness, please contact us as soon as possible so we can help reschedule your appointment.

We understand that sickness can happen unexpectedly. However, because same-day illness cancellations still impact our artists' schedules, our cancellation policy may still apply depending on the timing of the cancellation.

Thank you for respecting our team's time, our guests, and the space we all share.